Return policy

At The Gaia Goddess, each product is thoughtfully crafted and carefully prepared with
intention and care.

Due to the nature of skincare products and for the safety of our customers, we are unable
to accept returns or exchanges on opened or used items.

Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive an incorrect item, please contact
us within 7 days of delivery at hello@thegaiagoddess.com

To help us resolve the issue as quickly as possible, please include:
• Your order number
• A description of the issue
• Photos of the product and packaging

Once reviewed, we will gladly provide a replacement, store credit, or other appropriate
resolution.

Order Cancellations
Orders may be canceled only if they have not yet been processed or shipped. If you need to
cancel an order, please contact us as soon as possible.
Once an order has been processed or shipped, it cannot be canceled.

Refunds
Refunds are issued only for approved damaged, defective, or incorrect orders.
If a refund is approved, it will be processed to the original method of payment. Please allow
5–10 business days for the refund to appear on your account, depending on your financial
institution.

Non-Returnable Items
For health, hygiene, and safety reasons, the following items cannot be returned:
• Opened skincare products
• Used skincare products
• Promotional or complimentary items

Questions
If you have any questions regarding your order, please contact us at:
hello@thegaiagoddess.com

We are committed to creating a thoughtful and positive experience for every customer and
will always do our best to assist with any concerns.

Thank you for supporting The Gaia Goddess.
Rituals for the Goddess Within.